orpay44 is committed to protecting the personal data of every player on our platform. This Privacy Policy explains what information we collect, how we use it, who we share it with, and the rights you hold over your own data.
This Privacy Policy ("Policy") is issued by orpay44 ("we", "us", "our", "Platform", "Company") and applies to all personal data collected from users ("Player", "User", "you") who access or use the orpay44 online betting and casino platform at https://orpay44.cam, including all associated subdomains, mobile-optimised pages, and ancillary services (collectively, the "Service").
orpay44 takes the protection of your personal data seriously. We operate in accordance with internationally recognised data protection principles, including the principles of data minimisation, purpose limitation, storage limitation, and data integrity. We collect only the personal data that is necessary to deliver our Service, fulfil our legal obligations, and provide a safe and compliant gambling environment.
By registering an account, depositing funds, or otherwise using the orpay44 Service, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and processing of your personal data as described herein.
This Policy should be read in conjunction with the orpay44 Terms & Conditions. In the event of any conflict between this Policy and the Terms & Conditions on a data protection matter, this Policy shall prevail.
The following terms carry the meanings set out below throughout this Policy:
orpay44 collects the following categories of Personal Data from Players:
| Category | Examples | When Collected |
|---|---|---|
| Identity Data | Full name, date of birth, nationality, government-issued ID number (e.g. MyKad for Malaysian players) | Registration and KYC verification |
| Contact Data | Email address, mobile number, city of residence (e.g. Kuala Lumpur, Penang, Johor Bahru) | Account registration |
| Financial Data | Bank account details, e-wallet identifiers (Touch 'n Go eWallet, Boost, GrabPay, DuitNow), cryptocurrency wallet addresses, transaction history | Deposits, withdrawals, KYC |
| Technical Data | IP address, device type, browser type and version, operating system, screen resolution, session timestamps | All platform interactions |
| Usage Data | Games played, bets placed, wagering history, login frequency, session duration, bonus claims | Ongoing platform use |
| Compliance Data | KYC documents (identity and address verification), source of funds declarations, self-exclusion records, responsible gambling interactions | KYC and regulatory compliance |
| Communications Data | Live chat transcripts, email correspondence, support ticket content | Customer support interactions |
orpay44 does not collect sensitive personal data categories (such as racial or ethnic origin, religious beliefs, or health data) except where strictly required for responsible gambling purposes, such as self-exclusion records.
orpay44 collects Personal Data through the following mechanisms:
Information you provide directly when completing the registration form, submitting KYC documents, communicating with our support team via live chat or email, or responding to promotional surveys and communications.
Technical and usage data collected automatically when you access the Service, including through Cookies, web beacons, server logs, and similar tracking technologies. This data is collected for platform security, fraud prevention, user experience optimisation, and analytics purposes.
Identity verification and age confirmation data received from our approved KYC and identity verification service providers. Fraud risk intelligence data from payment processing partners, including Maybank2u, CIMB Clicks, Public Bank, FPX, and e-wallet platforms, as required to process your transactions securely.
orpay44 processes your Personal Data for the following purposes:
orpay44 processes Personal Data on the following legal bases, consistent with internationally recognised data protection principles:
Processing required to deliver the Service you have requested — including account creation, payment processing, and customer support — is performed on the basis that it is necessary to perform the contract between you and orpay44.
Processing undertaken to comply with our obligations under international gaming licensing frameworks, including KYC, anti-money laundering (AML) obligations, and record-keeping requirements, is performed on the basis of legal necessity.
Processing for fraud prevention, platform security, responsible gambling monitoring, and product analytics is performed on the basis of orpay44's legitimate interests in operating a safe, secure, and compliant platform, balanced against your rights and interests as a data subject.
Processing for marketing communications is conducted on the basis of your consent, which you may withdraw at any time by contacting our support team or using the unsubscribe mechanism in any marketing email.
orpay44 does not sell, rent, or trade your Personal Data to any third party for their own marketing or commercial purposes. We share your data only where necessary and only with the following categories of recipients:
orpay44 will never share your financial data, identification documents, or responsible gambling records with any third party for commercial or marketing purposes without your explicit consent.
orpay44 retains Personal Data for as long as is necessary to fulfil the purposes for which it was collected, subject to the following retention guidelines:
| Data Category | Retention Period | Basis |
|---|---|---|
| Account and Identity Data | Duration of account + 5 years post-closure | Licensing obligation, AML compliance |
| Transaction and Financial Records | 7 years post-transaction | Financial record-keeping obligation |
| KYC Documents | 5 years post-account closure | Regulatory and licensing requirement |
| Self-Exclusion Records | Indefinitely (or as required by applicable framework) | Responsible gambling obligation |
| Support Communications | 3 years post-resolution | Dispute resolution, quality assurance |
| Marketing Preferences | Until opt-out or account closure | Consent management |
| Technical / Log Data | 12 months from creation | Security monitoring, fraud prevention |
Upon expiry of the applicable retention period, Personal Data is securely deleted or anonymised in accordance with our data disposal procedures.
orpay44 uses Cookies and similar tracking technologies to operate and improve the Service. The following categories of Cookies are used:
These Cookies are essential for the platform to function. They enable session management, authentication, and security features. They cannot be disabled without disrupting your use of the Service.
These Cookies collect anonymised information about how players interact with the platform — including pages visited, time spent, and features used — to help us identify areas for improvement. No personally identifiable information is contained in these cookies.
These Cookies remember your preferences — such as language settings, display preferences, and last-used payment method — to personalise your experience on return visits.
These Cookies are used only where you have provided consent and are used to deliver relevant promotional content. You may withdraw consent for marketing Cookies at any time by adjusting your browser settings or contacting our support team.
You may configure your browser to block or delete Cookies at any time. However, disabling strictly necessary Cookies may impair the functionality of the Service. For more information about managing Cookies, refer to your browser's help documentation.
orpay44 implements a comprehensive set of technical and organisational security measures to protect your Personal Data against unauthorised access, disclosure, alteration, or destruction. These measures include:
While orpay44 takes all reasonable steps to protect your data, no online platform can guarantee absolute security. You are encouraged to use a strong, unique password and to enable two-factor authentication on your account.
Subject to applicable data protection law and our legitimate processing obligations, you hold the following rights in respect of your Personal Data held by orpay44:
You may request a copy of all Personal Data we hold about you. We will respond within 30 days of a verified request.
You may request correction of any inaccurate or incomplete Personal Data held in your account at any time.
You may request deletion of your Personal Data, subject to our obligation to retain data for regulatory and legal compliance purposes.
You may request that we restrict processing of your data in certain circumstances, such as while a dispute is under review.
You may request a structured, machine-readable copy of the Personal Data you provided to orpay44 for transfer to another service.
You may object to processing of your Personal Data for direct marketing or where processing is based on our legitimate interests.
To exercise any of the above rights, please contact our Data Protection team via the live chat function on the platform or by email at [email protected]. We will verify your identity before processing any data request. We will respond within 30 calendar days and will notify you if a longer period is required.
The orpay44 Service is strictly intended for individuals who are 21 years of age or older. We do not knowingly collect Personal Data from individuals under the age of 21. Our KYC verification process is designed to identify and prevent access by underage individuals.
If orpay44 discovers that Personal Data has been collected from an individual under the age of 21, we will immediately suspend the relevant account, delete all associated Personal Data (to the extent not required for legal or regulatory retention), and refund any deposits made, less any winnings already paid.
21+ Only. If you are a parent or guardian and believe that a minor in your care has registered an account on orpay44, please contact our support team immediately at [email protected]. We treat all underage access reports as urgent matters.
As an internationally operating platform serving players in Malaysia and other markets, orpay44 may transfer your Personal Data to countries outside your country of residence for the purposes of service delivery, data storage, and processing. These transfers may include countries where data protection laws differ from those applicable in your jurisdiction.
Where Personal Data is transferred internationally, orpay44 ensures that appropriate safeguards are in place to protect that data, including contractual protections such as standard data processing clauses with all third-party processors that receive your data. We require all international processors to maintain data security standards equivalent to those described in this Policy.
Players in Malaysia should note that Malaysia does not currently have a comprehensive data protection law directly applicable to offshore operators. orpay44 nonetheless applies its international data protection standards to all Malaysian player data as a matter of policy.
orpay44 reserves the right to update or amend this Privacy Policy at any time. When material changes are made, we will notify registered Players by email and/or by displaying a prominent notice on the platform prior to the change taking effect. The updated Policy will be posted on this page with a revised "Last Updated" date.
Your continued use of the orpay44 Service following the posting of an amended Policy constitutes your acceptance of the updated terms. If you do not agree to the amended Policy, you should cease using the Service and request account closure.
We encourage you to review this Policy periodically to stay informed about how orpay44 protects your data. The version number and "Last Updated" date at the top of this page indicate when the most recent changes were made.
If you have any questions about this Privacy Policy, wish to exercise your data subject rights, or have a concern about how orpay44 handles your Personal Data, please contact us through the following channels:
All data-related requests are handled by orpay44's Data Protection function. Requests submitted through our email or live chat channels will be logged, tracked, and responded to in accordance with our internal data request procedure. We may need to verify your identity before processing a request concerning your Personal Data.
All privacy correspondence is treated with strict confidentiality. orpay44 does not share details of data requests with any third party unless required by applicable law.
A plain-English summary of the most important points from the Privacy Policy above. These highlights do not replace the full legal text.
orpay44 does not sell, rent, or trade your personal information to any third party for commercial purposes. Your data is shared only with partners directly involved in delivering the Service — payment processors, KYC providers, and game studios.
All data transmitted between your device and orpay44 is encrypted using 256-bit SSL/TLS technology. Sensitive data including KYC documents and financial records is also encrypted at rest in our secure infrastructure.
You have the right to access, correct, delete, and export your personal data. You can also restrict how we use it or object to specific types of processing. All requests are handled within 30 days.
We keep data only as long as necessary. Transaction records are retained for 7 years for regulatory compliance. Log and analytics data is deleted after 12 months. Data is securely disposed of at the end of its retention period.
orpay44 does not collect or process personal data from individuals under 21. Our KYC process enforces age verification for all players. Any account found to belong to an underage user is immediately closed and all data deleted where legally permissible.
Marketing emails from orpay44 include a one-click unsubscribe mechanism. You can also contact our 24/7 support team at any time to update your communication preferences. Opting out of marketing does not affect your access to the Service.
Our support team is available 24/7 via live chat to address any privacy concern, data access request, or question about how orpay44 handles your personal information.